C9999 Responsible Gaming — Guidelines for Healthy Entertainment
C9999 believes that entertainment should always be safe and controlled. On this page you can learn how to set limits, recognize risks, and seek help when needed.
Ways to Keep Yourself Safe
Our platform offers several voluntary self-control tools that you can use at any time.
Set Deposit Limits
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately, and increasing it requires additional verification.
Session Time Limit
Decide in advance how long you will play. When your time is up, the platform will automatically help you take a break.
Temporary Break
If you feel you need a short break, you can temporarily suspend your account for anywhere from 24 hours to 30 days.
Permanent Self-Exclusion
If you need a long-term break, you can apply for permanent self-exclusion. Once this request is active, it will not be possible to reactivate your account before the specified period ends.
Signs of Problem Gaming & Support
Entertainment becomes a problem when it turns from enjoyment into compulsion. Be alert if you notice the following signs:
- An urge to keep betting more to chase losses.
- Hiding gaming from family or friends.
- Feeling unable to stop playing.
- Neglecting daily tasks or responsibilities because of gaming.
- Continuing to play after repeated losses.
If you notice these signs, please contact our support team or visit the FAQ section Go. Your identity will be kept completely confidential.
Important Reminders
- Gaming is for adults only (18+).
- Do not allow minors to use your account.
- Never bet with borrowed money or funds reserved for essential expenses.
- Do not think of gaming as a source of income — it is entertainment.
For more information or support, email us at: [email protected]
Need Help?
Our support team is always here for you. Reach out for any questions or assistance.